Benjamin FAQ's

A message that your account is already linked to another app or unable to connect, can occur with neobank accounts from providers like Varo, Current, and others. These accounts are often automatically linked to rewards programs, which prevents using the same card to earn rewards on multiple apps.

Why this happens?
Neobanks automatically link their cards and accounts to offers and merchants as a standard practice to avoid “double-dipping” on rewards. This can restrict you from linking the same account to Benjamin, ensuring that rewards aren’t claimed multiple times for the same transaction across different services.

What you can do:

Try another account: If your neobank account is linked elsewhere, consider connecting another financial account to your Benjamin account. This allows you to continue earning cashback without interruptions.

Apply for the Benjamin's secure credit card: We’re committed to enhancing your rewards experience and addressing these account-linking challenges. One of our solutions is the introduction of Benjamin’s own secure credit card, which will give you direct access to rewards.

Here is the full list of card we know that you can not link at the moment:
Afterpay, Atlas, Branch, Chipper, Current, Velo, Fizz, Karma, Kikoff, M1 , Mission Lane ,ONE Finance, Reveel , Sagewell, Survey Cheddar, TheBitcoinCompany, Varo Bank, Veryable, RentPlus, Yotta.

You can use the Benjamin Business to invite your customers to Benjamin. All you have to do is to send your customers an invitation link from Benjamin. We’ll take care of the rest.

Tip: You can add your invitation link to your social media or at the counter of your store so that everyone can see it and you get all your customers to join Benjamin and you start earning even more.

Yes, you can. Our ambassadors can invite users, businesses, and brands to join Benjamin and earn referral and long-term revenue-share commission from everyone who joined to platform from their referral.

No. You cannot earn a reward for a game you have played previously. We're here to connect games to new users.

At the moment you can only invite you friends to Benjamin. By inviting your friends, you can earn a referral reward. Our referral program is designed to reward both you and the friends you invite. When your friend joins and claims $10 in cash rewards, both of you will receive a $1 referral bonus.

There’s no limit to the number of accounts you can link to Benjamin—even if they’re from the same financial institution. Linking multiple accounts, including those from the same bank, allows you to maximize your cashback potential and ensures you’re covered on all your purchases.

Once you’ve linked your accounts, it may take up to 24 hours for them to be fully recognized in the system. Please wait until your accounts are fully linked before making purchases to ensure you receive cashback on your transactions.

Plaid uses screen scraping to gather financial data, and while the company takes steps to ensure the accuracy of the data, there is always a risk of inaccuracies due to errors in the scraping process or inconsistencies in how different banks and credit card issuers format their data. If you notice any inaccuracies in your data, please contact our support for assistance. Keep in mind that Benjamin uses the data from Plaid, so this could affect the insights and recommendations you get.

When Benjamin Business launches it will we will provide a platform and instructions to send your offer to millions of potential customers and that doesn’t cost you anything. You only pay 1.25% marketing fee for every sale Benjamin is able to drive to your store.

You can find Benjamin – Earn Cash Rewards app that helps you earn more money on your everyday life from Google Play and App Store. Please note that Benjamin app is only available in the US.

Haven’t linked your financial accounts to Benjamin yet? You can earn a bonus by completing the ‘Link account’ challenge, which you’ll find in your home feed.

You can also link accounts from the ‘Money’ tab:
1. Go to the Money tab.
2. Select Linked External Accounts.
3. Tap Link Account.
4. You’ll be directed to our secure partner, Plaid.
5. Choose the account you want to authorize for transaction data.
6. Follow the secure login process to enter your banking details.
7. Enter your bank username and password to complete the connection. This will securely link your account to Benjamin.

That’s it! Your account is now securely linked, and you’re ready to enjoy all the benefits of Benjamin.

You can sign up for a Benjamin account by downloading the app, providing your email address and phone number, and completing the registration process.

The privacy and security of all members of our community is a top priority. For a detailed explanation of our Privacy Policy please visit this link

You may attach as many accounts as you like. In fact, we always advise consumers to link all acceptable bank accounts. You won’t have to remember which one to use when shopping with one of our merchant partners!

Once you’ve linked your accounts, it may take up to 24 hours for them to be fully recognized in the system. Please wait until your accounts are fully linked before making purchases to ensure you receive cashback on your transactions.

Benjamin cashback marketing tool pricing is 100% performance-based. You don’t have to pay any setup fees or monthly subscriptions, you only pay 1.25% commission from the new revenue you generate through our campaigns.

We’re sorry to see you go, but if you’ve decided to delete your account, here’s how to do it:

1. Open the app and go to Profile.
2. Select Settings.
3. Scroll down and tap on Delete Account.

Please note that once your account is deleted, it cannot be recovered. All your account information, including any earned rewards, will be permanently deleted.

If you ever decide to return, we’ll be here to welcome you back. Thank you for being part of the Benjamin journey!

If you'd like to delete your data, just reach out to us following the steps in our Privacy Policy.

Yes, you can! Sign up to Benjamin App and once you start making your first cash back eligible purchases they will appear on your app and you can share them with your friends and audience via all social media and other channels. When your invited friends buy, you will earn money

Yes it is. @joinbenjaminapp is our TikTok account and @benjaminplatform is our Instagram account.  If you came here from social media, remember to register to the app with code TIKTOK and get special bonus.

Yes it is. 100% free to all parties – consumers, retail, brands, publishers and ambassadors.

Plaid is a financial technology company that provides a platform for users to connect and track their bank and credit card accounts. Plaid’s connection with Benjamin platform allows users to view their transaction history, account balances, and other financial information in one place. It is mainly used by fintechs and other financial services companies to provide their customers with a more convenient way to manage their finances and make better financial decisions.

Companies like Cash App, Current and Venmo are using Plaid the same way as we do. Bottom line is we want your data to be 100% secure. We do not store your banking or credit card connection data. The entire connection data is encrypted and held by Plaid. This is why we use Plaid.

Incorrect transaction categorization may occur on Benjamin due to issues with the Plaid system or how transactions are tracked by the bank. If you notice any incorrect categorization of your transactions, please contact Benjamin’s customer support for assistance.

Transactions may be delayed on Benjamin due to delays on the bank’s end or issues with the Plaid system which we use to connect to your bank account and gather the data. If you are experiencing delayed transactions, please contact Benjamin’s customer support for assistance.

Some transactions may be missing or delayed on Benjamin due to issues with the bank’s systems or with the Plaid system. It can sometimes take multiple days for some transactions to show up. If you notice some missing transactions after 7 days, please contact Benjamin’s customer support for assistance.

When using Benjamin, the process you must go through for online and in-store transactions is different. Here are some reasons why you may be experiencing issues with receiving your cash back:

Online Offers
‍There could be several reasons why you did not receive cash back for an online offer.
The most common instances are as follows:

1. Once you select an offer, you must go through the Benjamin Cash Back app using the Shop Now or Open button in an offer to access the participating merchant’s site.
2. You must make your purchase with an eligible account that is linked to your Benjamin wallet. We recommend that you connect all of your accounts to the app so you can take full advantage of any available Benjamin offers. That way you can use your enrolled accounts interchangeably without having to remember a specific one to use!
3. If you use your PayPal account or other virtual wallet to purchase an online order, the purchase will not register within our system. Please make sure to pay directly with an eligible financial account that is linked to your Benjamin account.
4. Your qualifying online transaction did not clear with the credit card processor, therefore a notification was not sent to Benjamin. As a result, any cash back was invalidated OR there was a change with your online order. If your order was returned, cancelled, or if the amount changed due to items being added, the cash back will show up as invalidated or “failed” in our system.
5. You linked your financial account and immediately tried to use it for an online offer. Once you link an account, it usually takes about 24 hours to register with our financial partners .
6. The offer was removed or changed and therefore not valid at the time of purchase. Please make sure to check the app for any qualifying offers on the day of purchase to ensure your cash back.
7. You purchased an item that was excluded from the offer, have already received the maximum cash back allowed by the participating merchant offer, or paid with a card that is excluded from the offer. Make sure to review the rules of the offer. You’ll see any limits, exclusions, or daily caps that the merchant may have as part of their offer. This will help you to ensure your cash back!
8. The qualifying transaction hasn’t been processed yet on our end.

Although your transaction may have already cleared with your bank or credit card, the updates we receive are an entirely separate process. Once our system has received the necessary update from your credit/debitt card processor, you will receive your cash back. When this happens, you will no longer see “pending” in underneath your cash back amount, and the cash back will become available to claim.

Please note that It may take up to 7 days for a qualifying transaction to appear in your Benjamin account. Cashback may sometimes stay in a pending status for up to 90 days, depending on the participating merchant. As mentioned above, online offers may require up to 7 days for any cash back to be deposited into your Benjamin wallet.

Please allow for this timeframe to pass to ensure you receive your earnings. If it’s exceeded 7 days, and you have not yet received your cash back please contact us through the chat icon from the app.
We do some investigation and work on crediting your account manually if needed. We will always try our best to get you your cash back!

Credit Card Purchases
Although our goal is to give you cash back automatically, sometimes it may take up to 7 days for the cash back to appear in your wallet. In some cases, a qualifying credit card transaction may take longer to process than other ones.

Sometimes the purchase may have also accidentally went to debit side of your card. The simplest method to determine if your purchase was a credit or debit transaction is to check at the top or bottom of the receipt, which should state was the transaction either credit or debit.

There are several reasons why you might not be able to connect your bank account to Plaid and Benjamin.

Some possible causes include:

• Your bank is not supported by Plaid
• There are issues with your account login credentials
• There is a technical problem on the bank’s end
• Network connectivity issues
• Region limitation

If you are experiencing difficulty connecting your account, you can contact our support for assistance and make sure you are able to use your data in Benjamin as well.

Your transaction history on Benjamin may not be up-to-date due to delays in updating the data from Plaid or the bank’s systems.